About Marcom
Marcom Technologies installs business processes that are dedicated to assist organizations in driving profits while reducing overall expenses. One of those processes is managing incoming sales and service calls. We have 25 years of experience in listening, critiquing and charting incoming calls. We have monitored tens of thousands of calls and trained thousands of salespeople on how to do the right things to get the best results on the phone.
The Marcom Process
Phone skills are as critical to the car business today as ever before. Even in today’s digital environment, more than 90 percent of all leads end up in a phone conversation. Listening to the interactions between your people and your customers can be the only difference between a dealership’s success and failure.
Marcom’s phone program puts a human ear to your business by listening to and scoring every single call so you and your managers don’t have to do the legwork.
Why Marcom?
- Stop Wasting Leads
- Actionable Feedback
- Real Human Ears On Every Call
- 100% American Staff
- Daily Coaching
- Experienced Trainers
- Personal Service
Why Marcom?
- Stop Wasting Leads
- Actionable Feedback
- Real Human Ears On Every Call
- 100% American Staff
- Daily Coaching
- Experienced Trainers
- Personal Service
What We Do
- Listen, Critique, and Score Every Call.
- Provide Alerts on Problematic Issues.
- Coach Your Staff on Proper Techniques – Not Scripts!
- Provide Daily Actionable Data to Management.
- Limit “White Noise” Issues.
- Supply Daily Coaching Reviews To Sales & Service Personnel.
- Report Weekly and Monthly to All Employees.
- Utilize Proprietary Software For Employee Use.
- Arrange Monthly In-Dealership Training Sessions.
The Marcom Difference
With more personalized service, accurate reporting data, and results you can put into action, the others just don’t stack up.
The Marcom Difference
With more personalized service, accurate reporting data, and results you can put into action, the others just don’t stack up.
Testimonials
“Of all the outside partners that we do business with, no one has a better relationship with our staff than Marcom Technologies. It is a pleasure working with them.” Jerome Witt- GM Kunes Ford
Testimonials
“Other than the service they provide, I appreciate Marcom Technologies knowledge of our industry how they service our accounts. If there is anything we need, they are quick to respond.” Robert Katz Executive VP- Lexus of Wayzata/Maplewood
Testimonials
“The Marcom Service Program has had a real impact on our department. The work with my advisors to create more appointments and handle price questions on the phone. We have seen in increase in our appointments and our RO’s as a result.” – Rob Tancredi- Service Director, Mercedes Benz of Arrowhead
Testimonials
“Marcom is the only telephone training company out there that is worth the money.”John Abate – Heritage Auto Group
Testimonials
“Marcom, hands down is the best program of its kind in the market today, I wouldn’t run my store without it.” Henry Pishvaei, Headquarter Nissan
Testimonials
“Marcom is one of the best investments we have made as a dealership. We have seen tremendous improvements in our appointment setting both in sales and in service.” Bryan Koser – e-Commerce Director, Germain Motor Company BMW – Lexus – Honda