by lee | Apr 11, 2019 | Uncategorized
The telephone is more important in the automobile industry today than it was twenty-five (25) years ago. That is a bold statement, but as a General Manager the simple math justifies this fact. Years ago the consumer was only able to contact the dealership in a couple...
by lee | Apr 11, 2019 | Uncategorized
By Ted Schuler We discussed in our last article the importance of the telephone in today’s competitive business and the need for training with all your salespeople. The phone skills an individual has or does not have directly impact the business’ bottom line simply...
by lee | Apr 11, 2019 | Uncategorized
by Ted Schuler Last time, we spoke about the beginning of the Inbound Sales Call, or the Phone Up at your dealership. We concluded that this is how we should answer the calls: SMILE WITH A WARM FRIENDLY GREETING OFFERING ASSISTANCE Now our question is , “Why does it...
by lee | Apr 11, 2019 | Uncategorized
by Ted Schuler “I know we are bad on the phone but I never seem to get around to fixing the problem.” Catch 22 (noun) – a dilemma or difficult circumstance from which there is no escape because of mutually conflicting or dependent conditions. Traditionally telephone...
by lee | Apr 11, 2019 | Uncategorized
We know the frustration of losing a big sale to a small mistake. We specialize in finding the problems and offering solutions. No more missed opportunities and reoccurring errors, it’s time for results!
Recent Comments