by lee | Apr 26, 2019 | Uncategorized
For all of the questions in the world, if we aren’t listening to the answers, and if the person answering doesn’t perceive that we are listening, it’ll all be for nothing. The International Listening Association has performed more than 35 research studies....
by lee | Apr 11, 2019 | Uncategorized
BDCs (Business Development Centers) have been in our industry for many, many years. However, in my humble opinion, now is the time for us to collectively do something differently. BDCs have tried and failed more times than probably any other process in the car...
by lee | Apr 11, 2019 | Uncategorized
In our last article, we discussed the importance of having a firm grasp and understanding of what questions to ask and when to ask them. This understanding is critical to use face to face, but even more important when taking incoming sales calls. We even covered the...
by lee | Apr 11, 2019 | Uncategorized
When we think of professionals, we often think of people that perform well in their their jobs because they have mastered the use of certain tools and personal skillsets. For example, a carpenter has mastered the use of a saw, a hammer, and other woodworking tools. A...
by lee | Apr 11, 2019 | Uncategorized
In our last article we made our case for phone training in the car dealership. Salespeople are at a huge disadvantage if they are not offered some kind of instruction on how to speak effectively to potential customers on the telephones. After all, in this the Internet...
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