Marcom provides industry-leading automotive phone training by listening to, critiquing and scoring your phone calls and providing actionable feedback, consistent coaching and on-going training so you can maximize every opportunity.
Simply let our team access your call tracking provider and we'll listen to and critique your incoming calls and send daily reports each day for a week...absolutely no cost or obligation!
Phone Training should equate to a change in behavior. Marcom's in-store onsite training makes sure it does.
Combine the power of the Marcom Phone Training Program with the most comprehensive call recording suite in the industry. Powered by InteractiveTel, this complete solution will deliver accurate data in real time and enable you to maximize every phone opportunity.
TO YOUR BUSINESS
Marcom provides industry-leading automotive phone training by listening to, critiquing and scoring your phone calls and providing actionable feedback, consistent coaching and on-going training so you can maximize every opportunity.
MARCOM FOR FREE
Simply let our team access your call tracking provider and we'll listen to and critique your incoming calls and send daily reports each day for a week...absolutely no cost or obligation!
TRAINING SERVICES
Phone Training should equate to a change in behavior. Marcom's in-store onsite training makes sure it does.
Combine the power of the Marcom Phone Training Program with the most comprehensive call recording suite in the industry. Powered by InteractiveTel, this complete solution will deliver accurate data in real time and enable you to maximize every phone opportunity.
25 YEARS OF EXPERIENCE
About Marcom
Marcom provides industry-leading automotive phone training by listening to, critiquing and scoring your dealership phone calls and providing actionable feedback consistent coaching and ongoing training so you can maximize every opportunity.
Marcom installs business processes that are dedicated to assist organizations in driving profits while reducing overall expenses. One of those processes is managing incoming sales and service calls and providing automotive phone training to prepare your staff for success. We have 25 years of experience in listening, critiquing and charting incoming calls. We have monitored tens of thousands of calls and trained thousands of salespeople on how to do the right things to get the best results on the phone.
The Marcom Process
Phone skills are as critical to the car business today as ever before. Even in today’s digital automotive environment, more than 90 percent of all leads end up in a phone conversation. Listening to the interactions between your people and your customers can be the only difference between a dealership’s success and failure.
Marcom’s phone training program puts a human ear to your dealership’s business by listening to and scoring every single call so you and your managers don’t have to do the legwork.
The Marcom Difference
•Real human ears on every call
•100% US-based staff
•Personalized service
•Accurate reporting
•Increase CRM logging percentage
•Train on proper techniques – not scripts
•Focus on behavioral change
•Available in-store training
•Actionable Results
With more personalized service, accurate reporting data, and results you can put into action, the others just don’t stack up.
Why Marcom ?
Stop Wasting Leads
Actionable Feedback
100% American Staff
Real Human Ears On Every Call
Daily Coaching
Experienced Trainers
Personal Service
What We Do
Listen, Critique, and Score Every Call.
Utilize Proprietary Software For Employee Use.
Supply Daily Coaching Reviews To Sales & Service Personnel.
Provide Alerts on Problematic issues.
Arrange Monthly In-Dealership Training Sessions.
Report Weekly and Monthly to All Employees.
Limit “White Noise” Issues.
Coach Your Staff on Proper Techniques – Not Scripts!
Provide Daily Actionable Data to Management.
Get a comprehensive look at what’s happening on your phones by recording every call coming in and going out of your dealership with Total Call Results from Marcom.
Record, analyze and act on every inbound and outbound call
• Unlimited Toll-Free and local tracking lines
• No per-minute charges
• Works with virtually any existing phone system
• Complete and accurate ad source tracking
• Industry-leading dashboard and analytics
• Available CRM Integration
• Full accountability of every single phone call in and out of your dealership
Call (844) 262-7100 for more information on Total Call Results.
Testimonials
Try Marcom For Free!
Experience the difference Marcom phone training can make on real calls at your dealership. Simply let our team access your call tracking provider and we’ll listen to, critique and score your incoming calls and send daily reports each day for a week…absolutely no cost or obligation!
844-262-7100